Hello Mark,
it depends what you need.
My main system for information exchange is Outlook.
But you are limited in working “on” emails. You can’t edit, etc.
And treeview is not as powerful for organizing as a desktop.
I developet eMailDesktop as I need:
Connection to my FiveWIN CRM – emails are automatically imported to the DMS
To paste & copy from one email to another, delete content inside the emails, etc.
Incoming emails are automatically converted to RTF documents.
As we are a software company we get not only one email to a case but mostly more.
So we can copy and paste from the emails which come later to the email which opened the case.
Things we have done we delete – the original copy of the email is still in Outlook and in our DMS .
There is a main folder/desktop and a appointment folder/desktop. You can drag an email, tag it with a date and paste it in the appointment folder.
The email comes back automatically to the working desktop on the day when the date is corresponding.
I had now a look into the mentioned system. But they all are not a real desktop like our Fivewin program. They are listviews and therefore limited.
EmailDesktop is a real innovation.
Best regards,
Otto